One of the largest telecommunication providers that offers both wireless and wireline services in Canada wanted a credible third party to assess their contact center activities, identify service gaps, ...

There are many ways to measure the performance of a company so as to determine if it is doing well. The most common method is to look at its gross or net profit. This, however, isn't always a reliable ...

Most pharmaceutical companies pay considerable attention to the operational performance of their clinical development enterprises. However, despite much anecdotal discussion of performance drivers — ...

Through literature review and collaborative design, we propose the Focus, Activity, Statistic, Scale type, and Reference (FASStR) framework to provide a systematic approach to health care operation ...

Striving for operational excellence is crucial for business success today. In a previous article, I discussed driving operational success through an effective annual planning process. I encouraged ...

Ambulatory infusion care has moved from a niche alternative to a cornerstone of chronic disease management. A decade ago, most infusions occurred in hospital outpatient departments (HOPDs) where ...

Good afternoon, everyone, and welcome. Very nice to be here. Thank you for investing the time with us today. We have today myself, Paulo Castellari, CEO of Eramet; and Abel Martins-Alexandre, the ...

Ghana’s business growth challenge is not a lack of ideas, ambition, or entrepreneurial energy. It is a failure of execution. Across sectors, many firms grow revenue only to collapse under cash strain, ...