Windows Report

Microsoft Rolls Out Custom Consults and Transfers for Dynamics 365 Contact Center

Microsoft releases new Dynamics 365 Contact Center routing controls, giving admins more precise control over consults and ...
WinBuzzer

Microsoft Enhances Dynamics 365 With FetchXML Agent Routing

Microsoft has released FetchXML-driven customization for Dynamics 365 Contact Center, enabling targeted agent transfers and ...
CMS Wire

Teams Phone extensibility for Dynamics 365 Contact Center and Certified ISV Solutions

Mar 17, 2025 -- By: Johnny McCormick and Jacob Grimm-- Contact centers are key to exceptional customer support and business growth, yet many struggle with integrating AI driven experiences and ...
Business Wire

HCLTech and Microsoft Expand Strategic Partnership to Help Transform Contact Centers With Generative AI and Cloud-Based Solutions

NEW YORK & NOIDA, India--(BUSINESS WIRE)--HCLTech, a leading global technology company, today announced the expansion of its strategic partnership with Microsoft to transform customer service ...