New copilot templates help retailers build personalized shopping experiences and support store operations. Industry-specific retail data solutions in Microsoft Fabric help retailers unlock insights ...

Cabot’s, part of DuluxGroup, has developed an innovative AI-powered chatbot prototype to provide automated, scalable customer support for DIY woodcare projects. Named the Cabot’s Project Assistant, ...

British supermarket chain Asda has partnered Microsoft to expedite its move to a cloud-first operational model. Microsoft’s ...

Microsoft has appointed Judson Althoff as the CEO of its commercial business. This new role will let Satya Nadella, the company’s CEO, focus more on technology ...

Semarchy, a global leader in Master Data Management (MDM) and data integration, is announcing an integration between the Semarchy Data Platform and Microsoft Fabric-marking the next major step in ...

Microsoft has released in the U.S. a new marketplace that aims to simplify artificial intelligence application and agent ...

In today's data-driven world, businesses are drowning in customer information. Customer interactions are increasingly omnichannel and digital, and there is a deluge of data. There is huge value to be ...

Microsoft Dynamics 365 CRM is a robust, AI-powered customer relationship management platform designed to elevate customer service operations and enhance overall business efficiency. By seamlessly ...

Microsoft unveiled software that will help customers track and coordinate supply-chain systems by combining data from its own programs and tools from rivals like Oracle and SAP, seeking to attract ...

The $9.5 billion customer experience market saw major activity over the past few years. SAP acquired Qualtrics for $8 billion then took it public. Medallia went public. InMoment acquired MaritzCX.