As a business executive, you can likely point to a number of metrics currently being utilized in your company, all of which measure the effectiveness of various practices and processes—everything from ...

A CX metrics program is much more than a dashboard of numbers reported out at regular intervals. Instead, a CX metrics program should support a company’s business and brand objectives by guiding how a ...

Those of us who read this magazine regularly know about security metrics. We have read about their value and seen monthly examples of useful metrics and what to do with them. But, ladies and gentlemen ...

Almost 4.2 billion records were exposed in 4,149 data breaches in 2016, according to a recent report from Risk Based Security. The worst-hit sectors were businesses at 51 percent of reported breaches, ...

In this chapter, the committee begins by discussing metrics in general, including terminology and a kind of taxonomy of metrics, what metrics cannot do, and some thoughts on measuring trust and ...

Quality metrics are used by FDA and by bio/pharma companies to evaluate manufacturing and fuel continuous improvement efforts. As FDA has noted, the same quality metrics used by the bio/pharmaceutical ...

Manufacturers seek gradual rollout of more targeted FDA quality metrics program. After nearly three years of workshops, white papers, and pilot tests, one might expect some agreement between FDA and ...