Kixie announced today they will be launching a new and improved inbound call routing tool, adding to their suite of sales dialer features. Kixie’s new intelligent inbound routing software will allow ...

Forbes contributors publish independent expert analyses and insights. Innovation. Entrepreneurship. Culture. Nearly a quarter of businesses (24%) are using AI for call routing optimization, and ...

Contact center automation is transforming how businesses manage customer interactions by optimizing repetitive tasks, improving agent efficiency and enhancing customer experiences. From intelligent ...

Given the resource-intensive nature of AI models, SLMs might adopt dynamic pricing based on load (i.e. higher prices during ...