IP telephony began humbly as a novelty application that allowed online users to converse over the Internet. Today, it has finally matured enough in both feature sets and network availability that it ...

Conformance to industry standards such as SIP is greatly helping drive down system costs and enhancing design choice flexibility. In my recent No Jitter article reviewing the VoiceCon Orlando RFP ...

I responded that the core IP Telephony System (IPTS), the current moniker for a PBX, is still a vital component of any customer's enterprise communications network and that VoiceCon needs to offer ...

Opinions expressed by Entrepreneur contributors are their own. An IP telephony (IPT) system can provide small businesses with many tangible benefits. One small-business owner I know said staff ...

James writes books, articles and jokes about technology from his Dallas-area home office. He also consults for those who don’t read his books and articles. While school districts have always been ...

IP telephony has long been the bridesmaid of the communications industry. A maturing technology that sends voice traffic over existing data networks, including wide-area networks such as the Internet, ...

Nortel Networks Corp. last week unveiled a new IP telephony (IPT) initiative that offers standard packages of hardware and software that promise to cut customers’ upfront costs by up to 30%. The IPT 1 ...

Today, we’ll continue with our list of the top 10 requirements for managing an IP telephony system. We published the first five requirements earlier this week; now we’ll cover six through 10. Today, ...

In an effort to cut costs, my company has decided to migrate from private branch exchanges to IP telephony. By routing calls over our existing IP network and using voice-over-IP links, we can ...

Rarely does bad news come wrapped around good news, but if your company needs to upgrade your telephone system, consider yourself lucky. OK, not lucky, because replacing phone systems takes far more ...

Cisco's IP telephony offering has become so complex in such a short period of time that to learn about it now involves a two-part, eight-day training course. Delegates can either attend the two parts ...