A duplex speech-to-speech model changes the premise: The intelligence layer consumes audio and produces audio directly. The model can attend to what was said and how it was said—content and delivery ...

Retrieval-augmented generation breaks at scale because organizations treat it like an LLM feature rather than a platform discipline. Enterprises that succeed with RAG rely on a layered architecture.

While it’s easier than ever to deploy automation, it’s much harder to ensure those early investments won’t hold a company back as it scales.

The early success of AI tools is creating an illusion of readiness and scale that many organizations are not yet equipped to roll out or sustain. What’s possible in a couple of carefully selected ...