Editor’s Note: This article originally appeared on YourSource News (YSN), the official blog of BrandSource parent AVB Inc, and is reprinted with permission from the authors. Let’s face it: Every ...

Co-authored by Nigel Bairstow, Ph.D., and Mark Cario, The Marketing Revolution It's natural for customers to complain, which is an integral part of human nature. Our complaints can be either minor ...

With so many consumers still dissatisfied even after complaining to companies, too many businesses are scripting, outsourcing, or seriously mishandling their customer service, consultant Janelle ...

Each year, defective, faulty, or misused food products cause severe injuries to customers. In some cases, these mishaps also result in product recalls, negative publicity, and a loss of customer ...

Using AI “won't eliminate people’s jobs,” Heather Hajek, director of analytics and compliance management system support at Synovus Financial, said on a panel at the Consumer Bankers Association annual ...

Travel companies are turning to generative AI to respond to complaints and negative reviews. But it's controversial in an industry that prides itself on personalized service, reports CNBC's Travel ...

Leveraging multi-modal LLMs and agent technology to automate signaling analysis and shift core network O&M from experience to ...

In June 2026, new rules relating to the handling of data protection complaints are due to come into force, which will apply to all organisations acting as controllers of personal data. Commercial ...