Health insurer UCare failed to transport a patient for life-sustaining dialysis treatments in January, which state regulators called a critical example of systemic scheduling and customer service ...

As hospitals bring remote patient monitoring and connected apps into their intensive care units, they're finding opportunities to not just increase efficiency of care, but also to improve the ...

Missed appointments remain one of the most persistent (and costly) challenges in patient engagement. Even as healthcare organizations use more appointment reminders, online scheduling and other ...

I have a doctor of medicine degree. An author with a doctor of economics degree recently contributed a guest commentary to The Kansas City Star where he advised physicians on how to practice medicine.

Experts discuss how health care organizations can address the "missing patient" problem in our health system. This is the second article in a series on value-based care and the four challenges health ...

Contact center solutions for the health network need to have better outreach and call handling to ensure payment-related queries are answered. Patient problems should be resolved by having automated ...