Firstup research exposes how communication breakdowns impact nurse and patient experiences; 90 percent of hospital nurses have learned about new policies or procedures only after they went into effect ...

When information is unrecorded, misdirected, never received, never retrieved or ignored in healthcare, patients can be adversely effected. A recent report — “Malpractice Risks in Communication ...

Failure is often seen as something to be avoided at all costs, especially at the executive level. But what if failure was seen as a stepping stone instead of an end point? What if second chances were ...