In business, leadership, and personal relationships, the ability to manage difficult conversations is a critical skill. Whether it is addressing underperformance, negotiating a contract, delivering ...

Whether it's for a first-time sales call or an interaction with a long-term client, difficult conversations seem to occur with some frequency during the sales process. Related: 7 Strategies to Succeed ...

Ang Brennan is head of learning and talent at Insights. Research conducted among hybrid teams shows that one-third of U.S. hybrid workers would like more one-on-one time with their managers to get ...

Disappointment, hurt, boundaries, power, change, or loss—no matter how emotionally challenging the topic, they’re all ...

As lawyers, many of us tend to avoid difficult conversations. Although by nature, we are professional communicators — arguing a case in court, negotiating a business deal, and advising clients are ...

How do you navigate difficult conversations? During these divisive and tumultuous times, it can be hard to communicate productively with others, especially with those whose perspectives differ ...

Some conversations are tough. These conversations are where something is at stake. Giving feedback, verbalizing your opinion, setting a boundary. We tend to avoid these conversations because they make ...

You don’t have to look far to see that public discourse has become a virtual war zone. Verbal assaults that would have been rare just a few years ago seem to be the new norm. And the nastiness is not ...

When the world of work turned upside down in 2020, we quickly adapted to Zoom calls, Slack threads and digital whiteboards. At first, this newfound flexibility felt liberating. But as we settle into a ...