In my previous article, How CX Meets Employee Engagement for Business Growth, we explored the symbiotic relationship between Customer Experience Excellence (CEE) and Service Employee Engagement (SEE).

There must be a culture of learning and improvement that is imparted in a business to guarantee a productive and growing workplace. Such a workplace doesn’t just acquire better business for the ...

To pick the best LMS, you should know your business needs, target audience, and financial plan. Customer training helps you understand your customer better and retain your customers and people ...

SAN JOSE, Calif.--(BUSINESS WIRE)--Wrike, the most versatile collaborative work management platform, was named a Gold winner for the Brandon Hall Group Excellence in Learning Award in the category of ...

Sumo Logic Certification Jam Days to Take Place Feb. 10-11 to Help Users Harness the Power of the Sumo Logic Continuous Intelligence Platform™ REDWOOD CITY, Calif., Feb. 10, 2021 (GLOBE NEWSWIRE) -- ...

As a senior product manager at Amazon in customer-facing roles, Sandi Lin always felt like there was a disconnect between her customer interactions and the product training those customers would ...

Is one of your 2022 goals to transform customer experience at your organization? You're not alone. Is one of your 2022 goals to transform customer experience at your organization? If so, you’re not ...

In 2026, learning management systems are not just “nice-to-have” training portals. They are operational infrastructure. Organizations are using LMS platforms to keep pace with role-based competency ...

CINCINNATI, OH, UNITED STATES, February 3, 2026 /EINPresswire.com/ -- Carew International, a global leader in sales and ...

According to HubSpot, happy customers are the top referral sources for companies. But turning a new client into a happy customer requires a successful customer onboarding strategy. If the experience ...