Interaction can also be done using an email or online chat service, where customers are able to ask any questions they have about a product or service. Identifying customer needs and wants Online ...

Good customer service is important, as customers who are satisfied with their purchase and the customer service they have received are more likely to become regular customers. When customers post ...

AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

NEWS: Indiana Governor Mike Braun signed two executive orders on Tuesday that he says will "improve customer service for ...

Indiana Governor Mike Braun signed executive orders to modernize the BMV's tech systems and reform INDOT's permitting process ...

the central securities depository process is handled by the Certificateless Registry for Electronic Share Transfer (CREST). The Automated Customer Account Transfer Service can be used to transfer ...