While CX pros are growing in headcount, they still face many hurdles as they grapple with driving behavioral change with customer experience management. Customer experience management can lead to ...

New Round Comes Just Six Months After Series A to Extend AI-Moderated Research Technology, Pioneered by Outset, Across the Entire Customer Journey ...

Outcomes drive strategy. Experience management is becoming a business-wide framework linked to revenue, efficiency and customer health. Experience management outcomes are no longer theoretical ...

The enormous impact of social media and mobility has created a profound shift in consumer behavior by shifting the balance of power in the retailer-customer relationship. To add to this, ongoing ...

Brands are at an inflection point. Today, consumers have more options and choices than ever before, and the cost of switching has never been lower. As brands create new, or pivot their existing, ...

The "Global Social Media Analytics Market By Application (Sales and Marketing Management, Customer Experience Management, Competitive Intelligence, & Others), By Analytics Type, By Deployment, By ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Are we approaching the end of the age of business disruption? The idea that digital ...

Great customer experience depends on a clear story, smart use of technology and empowered employees who make it easy to do ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Bobby Marhamat Retailers ...

When reviewing job growth and salary information, it’s important to remember that actual numbers can vary due to many different factors—like years of experience in the role, industry of employment, ...

If 2020 has taught us anything, it’s this: as businesses embrace a digital-first world, they also need to adapt to the feedback economy. We’ve always known that customer feedback influences whether ...

IRVINE, Calif.—Arcules, a leading provider of unified, intelligent security-as-a-service (SaaS) solutions, has announced the appointment of Edward Hobart, CCXP, as Vice President of Customer ...