MINNEAPOLIS--(BUSINESS WIRE)--Calabrio, the workforce performance company, today announced the enhancement of its Call Recording capabilities for greater integration with Webex Calling —part of ...

Exacom’s solutions help public safety agencies consolidate call logs and record 911 audio and radio traffic directly into their cloud-based or on-premise storage systems, helping to create a single ...

The shift from traditional, on-premise phone-system call centers to cloud-based call centers provides greater flexibility, scalability and cost efficiency. Coud-based call center solutions are quickly ...

Squibit introduces scalable IP PBX systems to enhance business communication, improve call routing, and support growing ...

LONDON--(BUSINESS WIRE)--1GLOBAL, a top-tier mobile virtual network operator (MVNO) today announced a strategic partnership with Verint to transform compliance across the financial services and ...

The cloud's lower cost and dynamic flexibility are among its most attractive attributes for contact centers. What drives enterprises to or from cloud based call centers may entail several factors.

Contact centers have long been the backbone of customer service operations across various industries. With the advent of digital transformation, these centers are evolving to meet the demands of a ...

CHICAGO--(BUSINESS WIRE)-- Motorola Solutions (MSI) (NYSE: MSI) today announced it has acquired Exacom, a leading provider of cloud-native voice and multimedia recording and logging solutions for ...