With client service being top of mind for most law firms, it begs the question: how well do attorneys really understand their client relationships? Key relationship partners should have an in-depth ...

Simone Mamini and David Glass review 'International Organization Initiatives'. Michael Cross reviews Geoffrey Robertson's ...

The original version of this story was published on Legalweek As Legal Week‘s recent client satisfaction survey illustrated, you can gain extremely valuable information from talking to your clients.

Ask the right questions, track the information and link it to targeted activities. With the final article in this three-part series on client feedback, it's time to get tactical. Specifically, how can ...

Successful companies understand the importance of customer feedback use customer research surveys to garner many types of information from consumers and business customers, explains Toolpack ...