Customer service is the backbone of any business. Personal interaction influences customer loyalty. To enhance service quality, call recording is a simple yet powerful tool. By analyzing interactions, ...

Google now turns call recording on by default for eligible AI-qualified call lead flows. Recorded calls can be analyzed by AI, with call duration and ad interaction used as fallback signals.

The app stirred privacy and security questions offering to pay people for recordings of their phone calls to train AI models. A security flaw didn't help. Omar Gallaga has covered technology, digital ...

Truecaller is a leading caller identification service used by millions worldwide. Part of the reason it’s so popular is its generous feature set that gets frequently updated with new features, such as ...

There are many features you can do with your phone dialer app, but one feature many people would like to have is being able to record incoming calls. Whether it's to keep recordings of meaningful ...

Truecaller is using AI to bring back call recording to its app. The feature is now available for premium users on iOS and Android. For the unaware, the company introduced the call recording feature on ...

Google Pixel phones have various call recording features, but they were limited on a regional basis until November, when Google expanded basic call recording worldwide. Now, Pixel users can record ...

The Magma Pro is a slim digital recorder that can magnetically attach to a MagSafe iPhone and automatically record calls. Mune Corporation has announced the launch of the Magmo Pro, a new digital ...

On Monday, Apple released new software that will enrich the lives of iPhone-donning journalists everywhere—and anyone who needs to make sure they get the exact details of a conversation right: a built ...

Australian call recording service provider Dubber has inked an agreement with UK managed services provider Redcentric Solutions to provide its Call Recording Platform as a Service (PaaS) as a "white ...