It usually backfires. In this call center agent’s case, he only took breaks after his current call was over, but when his ...

The company’s suite of solutions now includes enterprise-grade VoiceAI agents, real-time agent assist tools, AutoQA for quality monitoring, agent coaching and business insights.

With technology evolving at lightspeed, what will call centers of the future look like? And will we soon be talking to AI ...

Call centers and contact centers fall under this category as both include handling of either inbound calls, outbound calls or both. Call centers that include handling of calls along with live ...

Three Filipinos who moved to Cambodia to work as call center agents opened up about the abuse they were subjected to after learning that the company was a scam hub. 'Alice', 'Weng', and 'Ben' were ...

Click to Learn More The best call center software is RingCentral, providing omnichannel functionality, helpful project management tools, and a range of advanced features like interactive voice ...