It usually backfires. In this call center agent’s case, he only took breaks after his current call was over, but when his boss scolded him for not taking his breaks at the allotted time ...

Contact center agents are often overwhelmed by repetitive ... Modern AI tools are stepping in as digital copilots for agents — offering in-call suggestions, surfacing relevant knowledge and ...

The company’s suite of solutions now includes enterprise-grade VoiceAI agents, real-time agent assist tools, AutoQA for quality monitoring, agent coaching and business insights.

With technology evolving at lightspeed, what will call centers of the future look like? And will we soon be talking to AI ...

MANDAUE CITY — A 23-year-old call center agent died after his motorcycle collided with a firetruck en route to a massive residential fire in Sitio Talong, Barangay Paknaan on Sunday evening, March 23.

Call centers and contact centers fall under this category as both include handling of either inbound calls, outbound calls or both. Call centers that include handling of calls along with live ...

Click to Learn More The best call center software is RingCentral, providing omnichannel functionality, helpful project management tools, and a range of advanced features like interactive voice ...

Translating agents' accents to make them easier for ... are displeased by the optics of "neutralizing" call center workers' accents. In classic C-suite-speak, the deputy CEO spun ...